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FAQs

We’re always happy to answer your burning washroom questions. Below you’ll find some of the most common questions we’re asked. If you can’t find the answer you need please don’t hesitate to get in touch.

Do you provide commercial washroom design and installation?

Yes, we offer end-to-end commercial washroom consultation with site survey, supply and installation. Find out more about our services.

Can you refurbish existing washrooms?

Absolutely! We provide professional washroom refurbishment services to modernise outdated facilities, improve hygiene standards, and to create a more welcoming environment – no matter the industry.

Do you offer sustainable and eco-friendly washroom solutions?

Yes, we are proud to say we only use materials that are sourced sustainably. Find out more.

Do you comply with health and safety and accessibility regulations?

Yes. All of our washroom solutions are designed in accordance with UK building regulations, accessibility standards (including DDA, DOC M & DfE compliance), and with durable and robust materials.

How much does a bespoke washroom solution cost?

Costs vary depending on design, materials and scope of work. Get in touch with our Estimating Team today to get a quote: [email protected].

What industries do you work with?

There is no limit to the industries we work with, we will design and install bespoke washroom solutions for all environments. Including: Commercial, Education, Retail, Leisure & Healthcare. Discover how our washrooms can suit you.

What types of commercial washroom cubicles do you supply?

We offer a diverse selection of changing rooms, showers, and toilet cubicles – each manufactured from materials that are suitable for application. Discover our products.

Do you offer vanity units or washtroughs?

Yes, our Solid Surface washtroughs and vanity units. are designed for durability whilst offering stylish vanity solutions tailored to your washroom layout.

Do you provide any washroom touchless technology?

Yes, the Mirror Boxes are our hands-free solution. A beautiful, space-saving assets to have in your washroom, featuring concealed sensor accessories and integral RGBW lighting that can be tailored to suit your needs and brand.

Do you provide washroom accessories?

Yes, we can supply and fit a wide range of washroom accessories, including soap dispensers, paper towel dispensers, mirrors, bins, and coat hooks to complete your washroom installation.

Can you supply baby changing units?

Yes, we offer wall-mounted baby changing units, with either the PDQ Vanities or Solid Surface Vanities ranges.

Do your products come with a warranty?

Yes, all of our washroom products come with a 5 year warranty.

How many toilet cubicles do I need for my washroom?

Each washroom requirement is different depending upon the size, sector and application. To make this process smoother, book a site survey with our Technical Manager to measure and make recommendations for your washroom design.

Are there specific requirements for School Washrooms?

Yes, all washrooms must meet the Department for Education Technical 2A regulations, all of our education washroom products are DfE compliant.

Where can I find your Washroom product brochure?

All of our brochures can be found here

Need a new washroom ASAP, could you help me?

The 48hr Washroom. We will deliver a complete commercial washroom solution including cubicles, ducting and vanity units in a choice of four colour finishes – all within 48 hours!

Do you supply cubicles for showers?

We do, manufactured from tough 13mm SGL, Splash Shower Cubicles are robust, waterproof and designed for longevity in wet, high traffic areas. Take a look.

How long does a washroom refurbishment take?

Most of our products take 5 weeks to manufacture, but depending on the job requirements and material choice, this could exceed to 7 weeks.

What is an IPS Panel & Frame, and what environment is it for?

Whether you're designing for healthcare, education, or commercial spaces, the PDQ Panel & Frame with IPS Panels ensures a flawless finish while concealing unsightly services for a streamlined and hygienic appearance. This product is suitable for all washroom types, and low to high traffic areas. Take a look to find out more.

Can I order spare parts for my washroom?

Yes, TBS Amwell offers an online shop where you can order spare parts, with next working day delivery on orders placed before 2pm Monday to Thursday and 12pm on a Friday. Browse the shop here.

My washroom is quite small do you have any recommendations?

Of course, The Superloo is a superior choice for modern washroom design. A space-saving design, ideal for compact spaces without compromising on functionality. Key features include: Vanity Unit, Toilet, IPS Panels and tailored to suit you. Discover the Superloo.

I brought the wrong item online, can I return it?

We do not accept returns on online items unless faulty – in which case we would need adequate images to evidence the issue. In case of faulty products, we will arrange for the collection of goods so we can investigate and arrange replacements. If it is a case of ordering the wrong item, we highly recommend checking with customer service prior to ordering so we can help you make the right choice.

How will my washroom order be delivered?

We will always assume that site have adequate offloading facilities or manpower to offload, however, if this is not the case, we can offer to arrange for a moffet at a charge of £100 plus VAT. If you do not confirm any restrictions for offloading and the delivery is unable to be accepted once on site, this will carry a redelivery charge. Please ensure that if handballing from the vehicle, the panels are lifted off gently and not slid/dragged as this will cause damage to panels.

Can’t find the answer you’re looking for?

Please call us on +44 (0)1763 276200
or email us at [email protected]

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